At 10wni, your personal information is treated with the same care we put into every part of the platform. This policy explains clearly what data we collect, why we collect it, how it is used, and what rights you have as a player based in Pakistan.
Your Privacy Matters: This Privacy Policy ("Policy") explains how 10wni collects, uses, stores and protects your personal data when you use our website, mobile application and related services. By registering an account or using the platform, you acknowledge that you have read and understood this Policy. Please take a few minutes to go through it — we have kept the language as clear and plain as possible.
10wni is committed to protecting the privacy and personal data of every player who uses the platform. This Policy applies to all personal data collected through the 10wni website at 10wni.com, the 10wni mobile application, and any communication channels we operate, including live chat and support email.
We understand that handing over personal details and payment information requires trust. The purpose of this document is to be completely transparent about what happens with your data — from the moment you register all the way through your ongoing use of the platform. There are no hidden practices here. Everything is laid out plainly so you can make an informed decision about using 10wni.
This Policy should be read alongside our Terms and Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming. Together, these documents form the full framework governing your use of the platform.
The personal data we collect falls into the following categories:
Note on Sensitive Data: 10wni does not collect biometric data, religious affiliation, political views or any other special-category sensitive personal data beyond what is strictly required for identity verification and age confirmation purposes.
Your data is collected through several channels depending on how you interact with 10wni:
| Source | Data Collected |
|---|---|
| Account Registration | Name, mobile number, date of birth, password |
| KYC Verification | CNIC copy, selfie or video verification, address proof |
| Deposits and Withdrawals | Payment method details, PKR transaction records |
| Gameplay | Game session data, bet history, wins and losses |
| Customer Support | Chat logs, emails, issue descriptions, account references |
| Cookies and Analytics | Browser data, page visits, session behaviour, device info |
| Third-Party Providers | Payment gateway confirmations, game provider data feeds |
We only use your personal data for legitimate purposes directly related to operating the platform and serving you as a player. Specifically:
Your identity and contact data is used to create and maintain your account, authenticate your logins, and ensure your account is accessible only to you. Without this, we simply cannot run a platform where player balances, history and settings are kept securely separate.
Financial data is used exclusively to process your PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment channels. We do not use your payment details for any purpose other than completing the transactions you initiate.
We are required to verify that all players are aged 18 or above and that the identity information provided matches the payment methods used. KYC data is collected for this purpose and is handled with the highest level of confidentiality.
Aggregated and anonymised technical data helps us identify slow-loading pages, connection issues, and game categories that need attention. This data improves performance for all Pakistani players — particularly on mid-range Android devices and 4G connections which are the most common setup on our platform .
Transaction patterns, login behaviour and device data are monitored to detect suspicious activity, prevent unauthorised access, and protect players from fraud. If something unusual is spotted on your account — like a login from an unfamiliar device or an unusual withdrawal pattern — our security systems flag it for review before any action is taken.
Play history and deposit data is used internally to support responsible gaming monitoring. If patterns suggest a player may be experiencing difficulty managing their gaming activity, support tools such as deposit limits and self-exclusion can be proactively flagged. This is done in the interest of player welfare, not for any commercial purpose.
If you have opted in to marketing communications, we may use your contact details to send you information about promotions, bonuses and platform updates relevant to your account. You can opt out of marketing messages at any time through your account settings or by contacting support — this will not affect your ability to use the platform.
10wni does not sell your personal data to any third party. We do not share your information with advertisers or data brokers. Your data is shared only in the following specific and necessary circumstances:
When you make a deposit or withdrawal, your payment details are shared with the relevant payment gateway — JazzCash, Easypaisa, Raast or your bank — solely to complete the transaction. These providers operate under their own privacy and security policies and are bound by applicable financial regulations in Pakistan.
Our live casino, slots, fish games and other game categories are powered by third-party game developers. These providers may receive a player identifier and session data to run game rounds and return results. They do not receive your full identity details, payment data or contact information.
Where automated KYC tools are used to verify your CNIC or age, your documents are processed by a secure third-party verification service under strict confidentiality obligations. Verified status is returned to us; the raw documents are not retained by us beyond the period necessary for compliance purposes.
We may be required to disclose certain player data to relevant authorities if compelled to do so by a lawful order or legal process. In such cases, we disclose only the minimum information required and will notify the affected player where we are legally permitted to do so.
No Selling of Data: 10wni will never sell, rent or trade your personal data to third-party marketers, data companies or any commercial entity for their own use. If this policy ever changes, you will be clearly notified and given the choice to opt out before any change takes effect.
Given the sensitivity of financial transactions, 10wni applies additional layers of protection specifically to payment data. All PKR transactions — whether via JazzCash, Easypaisa, Raast or direct bank transfer — are processed over encrypted connections. Payment method details stored on our systems are tokenised, meaning the actual sensitive account numbers are replaced with secure references that cannot be used outside the 10wni payment ecosystem.
We do not store full card numbers, CVVs, or mobile wallet PINs on our servers at any point. Payment credentials are handled directly by the respective payment gateways and are never passed through 10wni systems in a raw, readable form.
When you request a withdrawal, the funds are returned to the same payment method used for your most recent deposit wherever possible. This one-to-one payment matching is a deliberate security measure to prevent funds from being redirected to unverified accounts.
Security Tip: 10wni will never ask you to share your JazzCash PIN, Easypaisa password, bank account password or any other payment credential via chat, email or phone. If you receive such a request claiming to be from 10wni, treat it as fraudulent and contact our support team immediately.
10wni uses cookies and similar tracking technologies to operate the platform, maintain your session, and understand how players interact with the site. Here is a breakdown of the types of cookies we use:
These are strictly necessary for the platform to function. They keep you logged in during a session, remember your language and display preferences, and enable the cashier and game lobby to operate correctly. These cannot be disabled without breaking core platform functionality.
We use anonymised analytics tools to understand which pages are visited most, how long players spend in certain sections, and where navigation issues arise. This data is aggregated and does not identify you individually — it helps us make practical improvements to the platform experience.
These remember preferences such as your last-visited game category, notification settings and display choices so that the platform feels familiar each time you return. They are not required for security but significantly improve usability.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies will affect your ability to log in and use core platform features. Analytics and functional cookies can be disabled without impacting account access. On the 10wni mobile app, cookie-equivalent settings are managed within the app's permissions section on your Android device.
We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required to fulfil legal, compliance and operational obligations. Specific retention guidelines are as follows:
When data is no longer required and no legal obligation requires its retention, it is securely deleted or anonymised so it can no longer be linked back to you as an individual.
10wni applies a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration or destruction. These include:
No online platform can guarantee absolute security, and we do not claim otherwise. What we do commit to is applying industry-standard best practices consistently and responding swiftly if any security incident is identified that affects player data. In the event of a material data breach affecting your account, we will notify you promptly with details of what occurred and what steps are being taken.
As a player on 10wni, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through the platform's Help section:
Request a copy of the personal data 10wni holds about you, including account information, transaction history and any KYC records on file.
Request correction of any inaccurate personal data. If your name, contact number or address has changed, contact support to update your records promptly.
Request deletion of your personal data where it is no longer required, subject to legal retention obligations. Requesting deletion typically requires account closure.
Object to your data being used for marketing or profiling purposes at any time. You can also withdraw consent for optional data uses without affecting your account access.
How to Submit a Request: Contact us through the live chat on the platform or via the support email listed in the Help section. We aim to respond to all data rights requests within a reasonable timeframe. Identity verification may be required before we action any request to ensure we are communicating with the account holder.
10wni is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is conducted during the registration and KYC process specifically to prevent underage access.
If we become aware that personal data has been collected from a minor, that account will be closed immediately and all associated data will be deleted as quickly as practicably possible. If you are a parent or guardian and believe a minor has registered on 10wni, please contact our support team immediately so we can investigate and take appropriate action.
We strongly recommend that parents and guardians use parental control software on shared family devices to restrict access to online gaming platforms. The responsibility for monitoring underage internet activity on shared devices rests primarily with the adults in the household.
The 10wni platform integrates with third-party game providers, payment processors and analytics tools to deliver its full range of services. While we take care to work only with reputable providers bound by appropriate data protection obligations, each of these third parties operates under their own privacy policy.
10wni does not include outbound links to external websites within the main platform. However, where game content is delivered through an iFrame or embedded session from a third-party provider, that provider's data handling within the game environment is governed by their own policies. We do not control what data third-party game engines collect independently within their own systems.
Payment gateways such as JazzCash, Easypaisa and Raast are independent services governed by their own terms and privacy policies. When you interact with their payment interfaces during a deposit or withdrawal, you are subject to their privacy practices for that transaction. We recommend reviewing the privacy policies of your chosen payment provider if you have specific concerns about how they handle financial data.
10wni may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable requirements. When material changes are made, we will notify active players through a notice on the platform or via the contact details associated with your account.
The most current version of this Policy is always available on this page, with the last updated date shown at the top. We encourage you to review this page periodically. Continued use of 10wni following notification of an updated Policy constitutes your acceptance of the revised terms.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a concern about how your personal information has been handled, please reach out to our support team. We take privacy queries seriously and will respond promptly.
You can contact us through the live chat feature available on the platform at any time, or by sending a message through the Help section of your account. Our support team is available around the clock and will route any privacy-related request to the appropriate team member for handling.
For responsible gaming requests — including self-exclusion, deposit limits or account closure related to gaming concerns — please clearly indicate the nature of your request when contacting support so it can be prioritised appropriately. Full details of our responsible gaming tools are available at /responsible-gaming.
A plain-language summary of the key protections built into the 10wni platform for every Pakistani player.
Every piece of data you send to 10wni — from your login credentials to your PKR deposit details — travels over a TLS-encrypted connection. Your information cannot be intercepted or read in transit by any third party.
Your JazzCash, Easypaisa and bank details are never stored in raw form on 10wni servers. Payment references are tokenised — replaced with secure identifiers that are useless outside the 10wni payment system.
Identity verification using your CNIC ensures that only the genuine account holder can access funds and request withdrawals. This protects your balance from unauthorised access even if someone else knows your password.
10wni does not sell, rent or trade your personal data to any third party for commercial purposes. Your information stays within the 10wni ecosystem and is shared externally only where strictly necessary to operate the platform.
Automated monitoring watches for unusual login attempts, suspicious transaction patterns and account access from unrecognised devices. Alerts are reviewed by our security team before any impactful action is taken on your account.
You can access, correct or request deletion of your personal data at any time by contacting support. Marketing opt-outs are honoured immediately. We treat data rights requests with the same priority as any other player support issue.
With your privacy in safe hands, create a free 10wni account, deposit in PKR via JazzCash or Easypaisa, and explore 500+ games — live casino, slots, fish games and more — built for Pakistani players.